Refund Policy
Last updated September 24, 2026
14-day money-back guarantee
If Lumina's Paid plan isn't for you, email support@lumina.app within 14 days of your first payment and we'll issue a full refund, no questions asked. (This default is easy to change — a shorter or longer window, or a different policy entirely — it's just a starting point.)
After the first 14 days
Renewal charges after the initial 14-day window are generally non-refundable, since you've had access to the Paid plan for that billing period. If something went wrong on our end — a billing error, a duplicate charge, extended downtime — contact us and we'll make it right.
How refunds are processed
Subscriptions are billed through Lemon Squeezy, our merchant of record, and approved refunds are issued back to your original payment method through them. Refunds are typically visible on your statement within a few business days, depending on your bank or card provider.
Cancelling vs. refunding
You can cancel your subscription at any time from your Lemon Squeezy receipt email or by asking us — cancelling stops future renewals but doesn't itself refund the current period. If you want the current period refunded too, mention that when you contact us.
Contact
Refund or billing questions: support@lumina.app. See also our Terms of Service.